Replacement & Exchange

To request replacement & exchange

Click Here

At Hotpods, we are committed to ensuring our customers are delighted with their purchases. Therefore, we have implemented a Exchange & Replacement Policy to address situations where customers experience issues with their products.

Cancellations/Modifications

To cancel or modify your order, please do so before it is shipped. Once the product is shipped, cancellations or modifications cannot be processed through our website.

Replacement Order

You can exchange your product within 7 days of delivery. To be eligible, the product must be unused, in its original packaging, and with all tags intact. Exchanges are applicable for incorrect colors, defective products, or wrongly delivered items.

• We recommend recording video while you open your order without cut and pause. Without video proof, returns or exchange cannot be processed.

• The product should be unused, in the same condition as when you received it, and in its original packaging.

• If receive a product with an incorrect color, defective, or wrong item due to an error by Hotpods, our team will arrange a free reverse pickup.

• If the issue is caused by the customer, the must send the product to our warehouse at their own cost.
  

• Once we receive the returned items, our team will inspect them and issue a exchange & replacement within 24 hours.

Return Order

You can return your product within 7 days of delivery if it is eligible for return. To be eligible, the product must be unused, in its original packaging, and with all tags intact.

• We recommend recording video while you open your order without cut and pause. Without video proof, returns or exchange cannot be processed.
• The product should be unused, in the same condition as when you received it, and in its original packaging.
• If receive a product with an incorrect color, defective, or wrong item due to an error by Hotpods, our team will arrange a free reverse pickup.
• If the issue is caused by customer, they must send the product  our warehouse at their own costs.
• If received product is in perfect condition but the customer wants to exchange it for another variant, a additional shipping charges will be applied.
• Once we receive the returned items, our team will inspect them and issue a refund in the form of store credit, which can be used for future purchases at our store.

T&C 

• Return or Exchange will not be processed if product damaged due to misuse, physical damage.

• Return or Exchange will not be processed if the product is received without accessories and original packaging.

• We only allow exchanges for items in the Wrist Wear & Earbuds Headphone category with the same product and variant.

• Please check the size before placing an order.